Repair Process

May 3, 2016


What to expect from Ed Morse Muscatine Collision Center

Your car is in great hands with us, our repair technicians and staff members regularly attend continuing education classes. Learning and successfully passing tests based on new and changing automotive technology. We are very proud of our high CSI scores in regards to the quality product and customer service that we deliver back to our customers.

Our collision repair shop is fully equipped with the necessary tools and equipment to ensure your vehicle is back to pre-accident specification before leaving our hands. We offer a guarantee on our workmanship and parts are warrantied by the appropriate supplier (Parts warranties may vary). The paint department is equipped with 2 downdraft paint booth. We use only high-quality products and computerized color matching technology to produce the original factory finish. We work directly with a glass supplier for glass replacement. We offer rental car assistance, courtesy shuttles and work with a towing company in order to handle all aspects and needs for our customers during the repair process.

Choose us not only for our quality work but because we make the process easy for you. Give us a call today.

If you’ve had an accident and need repairs on your vehicle, here’s what to expect from the Ed Morse Muscatine Collision Center.

Have your vehicle towed to the Ed Morse Muscatine Collision Center – or drive it here, if it is in safe condition – we are located at 501 West Highway #61 Bypass, Muscatine, IA 52761. We have a night drop area if you need to drop off your vehicle after hours.  If you need towing assistance please call us.

Contact your insurance company advise them you would like to have your vehicle repaired at Ed Morse Muscatine Collision Center, and the insurance company will advise you of their procedures.

Once your estimate has been written and the collision center has received approval, the parts are ordered and a repair time is scheduled for your repair. You will also be provided with an estimated completion date.

The collision estimator will provide you with a copy of your estimate, inform you of your financial responsibility. At this time, you can pick up your rental vehicle if covered by your insurance / or self-pay or request a courtesy ride, our courtesy driver will also pick you up when your repairs are completed.

While your vehicle is being repaired, your collision estimator will provide you with timely updates.

Once your vehicle is completed, your collision estimator will contact you to schedule a pick-up time.

Your financial obligation is due upon pick-up of your vehicle.

Ed Morse Muscatine Collision Center guarantees all workmanship for as long as you own or lease your vehicle.



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